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The biggest problem is that you can't easily find a product by its name. Apple could have named their browser better, but most open source names don't even try to convey the right message. In contrast, what does the name "Chrome" convey? Something shiny. However, it does convey a sense of a journey, exploration, or hunt across an unknown wilderness. For example, Apple's "Safari" does not describe the Internet.
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Then again, commercial software may not be as direct as Microsoft's naming. "Lynx", "Chrome", "Konqueror"? These names don't relate to the purpose.
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But "Firefox"? Really? I thought that was a movie about an airplane. How about a web browser? Microsoft's "Internet Explorer" lets you explore the Internet. Need an editor? How about nano, pico, vim, elvis, emacs. With open source software, you usually get a cute name that is unrelated to the functionality. If you didn't know ahead of time, do you think you could guess what "Equation Editor" does? Other commercial projects have equally good names: Adobe's Photoshop, Corel's Draw, Apple's iTunes, and Symantec's Anti-Virus all come to mind. A simple drawing tool? Try "Paint" or "Photo Editor" or "Picture Manager". Need an editor? How about "Word" or "Notepad".
Specifically, they name products after the functionality.
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While Microsoft is usually associated with the words " Evil Empire", they really do one thing right: Microsoft knows how to name products. Either I'll fix the bug myself, find a workaround, or go with an alternative. If the only way to report a bug or ask for help is to join their mailing list or fill out a bugzilla report, then I'll pass. Personally, I've gotten so tired of these techie trolls, that I've stopped requesting help from open forums. A few (minority) are friendly and eager to help you. You, the customer, get to meet these blunt and rude engineers face-on. In the open source world, there is no support buffer. The last thing you need is for a company representative saying something like, "Well, that's stupid", "Only an idiot would do that!", and "Oh shit! That's a bad bug!" The levels of support are intended to provide the customer with a friendly and positive experience.
As a company, you don't want your back-end engineers talking to your customers. The reason for all of this indirection is simple: technical people (like me) are usually blunt. I would give them the answer and they would convert it into a polite and helpful reply for the end customer. I was the technical engineer that you could never reach directly, but I knew all of the answers. Yes, talking to the first-tier support is usually like arguing with a kindergartner, but second-tier is usually knowledgeable and third-tier knows the solution.īack when I worked for Fortunate-100 companies, part of my job was to help the last-tier support with the really difficult problems. In the corporate world, there are layers upon layers of support infrastructure. However, there are many situations where going commercial is better than going with "free" solutions. Granted, not all commercial options are ideal. Open source software has many positive features, but sometimes it feels like the deficits outweigh the benefits. Six Reasons Why Open Source Software Sucks sometimes you just need something that works, even if it means it isn't perfect. I have written two books on an open source operating system. I used plenty of open source applications. Having spent weeks comparing various open source and commercial applications, I feel forced to refine my statement: Open Source Sucks.ĭon't get me wrong - I'm a fan of open source software. I even had a good number of arguments to support my statement. I would ruthlessly tease my colleagues by proclaiming that "Open source is a fad". A few years ago, I worked at a Fortune-100 company with a bunch of commercial developers working on an open source project. Unfortunately, this whole exercise left me more than a little miffed at the current state of ad hoc software development. I ended up grabbing some of both and cobbling together the glue-code needed to make the whole thing work nicely. Some were open source and others were commercial. Over the last two weeks, I've been scouring the Internet for some very specific applications.
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